Privacy Policy

At The Elixir House, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

 

Information We Collect

When you place an order or interact with us, we may collect:

  • Name and contact details - phone number and email address
  • Delivery address
  • Payment information - processed securely through our payment partner, never stored by us
  • Order history and preferences
  • Device and browsing information when you visit our website

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and tracking updates via WhatsApp or email
  • Respond to your queries and support requests
  • Improve our products and services
  • Send occasional updates about new arrivals or offers - you can opt out at any time

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Payment Security

All payments are processed through secure, PCI-compliant payment partners. We do not store your card or banking details at any point.

Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our site. You can disable cookies through your browser settings at any time.

Third Party Services

We use trusted third party services to operate our business including shipping partners and payment gateways. These partners only receive the information necessary to fulfil their specific function and are bound by their own privacy policies.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us directly via WhatsApp or email.

Changes to This Policy

We may update this policy from time to time. Any changes will be reflected on this page with a revised date. Continued use of our website constitutes acceptance of the updated policy.

Contact

WhatsApp: 8100133643

Email: hello@theelixirhouse.in

Available Monday to Saturday, 10am to 7pm