Refund policy
At The Elixir House, we want you to be completely satisfied with your purchase. We accept returns for both defective and non-defective products, subject to the guidelines outlined below.
Return Window
Customers may request a return within 7 days of the delivery of their order.
Return Conditions & Product State
For Non-Defective Products
Non-defective products are products that are received in the expected condition and match the description on our website.
To be eligible for a return, the product must:
- Be unused.
- Remain factory sealed.
- Be returned in its original packaging and condition.
For Defective, Damaged or Incorrect Products
If the product:
- Arrives damaged,
- Is defective,
- Is incorrect, or
- Does not match the description on our website,
you are eligible for either a replacement or a full refund.
To help us process your request efficiently, we may ask you to provide photos or videos showing the issue.
Return Shipping Costs
For Non-Defective Returns
The customer is responsible for the actual cost of return shipping.
For Defective, Damaged or Incorrect Returns
The Elixir House will bear the return shipping costs. We will arrange a reverse pickup or provide return instructions, depending on your location.
Restocking Fees
The Elixir House does not charge any restocking fees for approved returns. The restocking fee is ₹0.
How to Initiate a Return
To request a return, please contact our customer support team with:
- Your Order Number
- The reason for your return
- Photos or videos (if applicable)
Our support team will respond within 2 business days with the next steps, including the return address or pickup instructions where applicable.
Please do not send products back without receiving return approval from our support team.
Refund Process & Timeframe
Once the returned product has been received and inspected, approved refunds will be processed to the original payment method within 5–7 business days.
If you choose a replacement and the product is available, it will be dispatched at no additional cost.
You will receive a confirmation once your refund has been initiated.
Customer Support Contact Information
For any questions regarding returns or refunds, please contact us:
Email: hello@theelixirhouse.in
WhatsApp / Phone: +91 8100133643
Business Address: 224, West Chowbhaga, near Saraswati Print Factory, Landmark - Ambuja Neotia Utpalaa, Kolkata - 700105.
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)